Showing posts with label known issue. Show all posts
Showing posts with label known issue. Show all posts

Wednesday, June 6, 2007

A known issue - Flash preview on Mac

Do you see a white screen while previewing the generated 'Standalone Flash' movie?

The QuickTime v7.1 disabled to playback SWF Flash movie, and the SWF preview program of JetPhoto Studio is based on QuickTimeand, so you saw this incorrect Flash playback.

However the generated SWF file is ok, it can still be opened properly with Adobe Flash Player, Safari, FireFox etc.

Now, to fix this problem on your Mac, you just need go to your System Preferences, and click QuickTime item, select Advanced tab, and then check Enable Flash option.

Wednesday, May 30, 2007

A known issue about number format in Europe

If you are using a JetPhoto Studio on a Windows with French, German or other European languages. For running JetPhoto software properly, you should check your Regional and Language control panel of your Windows XP.

The 'Decimal Symbol' must be set as 'dot'. However the default setting is usually 'comma' for French, German and many other language regions.

Please launch applet 'Regional and Language Options' in your Windows control panel, select 'Regional Options' tab, click button 'Customize...' to change 'Decimal Symbol' setting, replace 'comma' with 'dot'.

We apologize for the inconvenience has caused due to the problem of our software design. However we'll fixed the problem completely in the new version soon, removing the software dependence on the Windows settings.